Create a Company Wiki
A wiki is just a place where you store a bunch of knowledge – back in the day we called it a knowledge base. After producing content for our customers for a few years, we realized that along with some legendary stories, we were collecting great training material for their companies.
We can help you collect company policies and procedures, but I think it’s important to also include some origin stories that only the founders or earliest company members may know about.
Every company has had a big event where someone saved the day by helping a customer in an unusual or creative way. Maybe an employee did something innovative or extraordinary. These kinds of stories need to be passed on, and there’s no one better to tell that story than the person who experienced it first-hand.
When you tell stories about how you’ve helped your customers, your employees will pick up not only the interaction itself, but also your mannerisms and phrasing. And they’ll model them.
It’s a great way to make those stories accessible to your current team and your future employees. You’re saving the history of the company and putting it in a place where everyone’s going to have access to it for years to come. In a larger sense, you’re leaving a company legacy.
With Shortcut Content, making a company wiki is no different a process than recording blog posts and podcasts. We help you produce the content, and you decide whether you’d like to put it on a blog, keep it in a private company wiki, or both.